MAHRA ALI MOHAMMED SAIF ALDHAHERI

Customer Service Employee | Communication

Al Ain, United Arab Emirates

Profile summary

Customer Service Employee with experience in the United Arab Emirates and foundational skills in communication, customer service, and event operations. Completed project management certification through Higher Colleges of Technology to build technical capabilities. Supported community festival logistics and staff recruitment activities through volunteer work, completing 190 hours of service. Committed to delivering reliable support and maintaining organization across customer service and event tasks.

Career highlights

Community Service Support: Completed 190 volunteer hours supporting festival logistics, preparing materials, and coordinating site activities for community events.

Event Logistics Coordination: Coordinated registration desk materials, prepared welcoming stations, and supported staff recruitment activities during open day events.

Project Management Certification: Completed certification in project management through Higher Colleges of Technology to build technical foundations.

Key skills

ProfessionalCommunication Customer Service Teamwork Problem-Solving Time Management Organization Adaptability Event Operations Community Service Staff Support Material Preparation Task Coordination Recruitment Support
SkillsSite Operations

Professional experience

Customer Service Employee
ADCOOPAl Ain, United Arab Emirates
VolunteerNov 2022 - Present
Volunteers.ae

Reported to event organizers while supporting local festival operations and general site activities. Prepared materials and coordinated tasks for the Handicrafts and Handicrafts Festival at Al Qattara Festival.

  • Completed 190 volunteer hours supporting festival logistics and general site operations.
  • Researched local artisan needs to prepare workshop spaces.
VolunteerSep 2023 - Present
Volunteers.ae

Engaged in volunteer operations, supporting staff recruitment activities during the open day event.

  • Prepared event spaces and welcoming stations for incoming medical staff candidates.
  • Coordinated registration desk materials for attendees arriving during the open day.

Education

Bachelor of Information TechnologyJan 2021 - Jan 2026
Higher Colleges of Technology

Applications Development

United Arab EmiratesJan 2021 - Jan 2026
Bachelor of Information Technology –

Certifications

CIS4603 – PROJECT MANAGEMENTHIGHER COLLEGES OF TECHNOLOGY (HCT)2024-12-01T00:00:00.000Z
CIS2303 – SYSTEM ANALYSIS AND DESIGNHIGHER COLLEGES OF TECHNOLOGY (HCT)2024-03-01T00:00:00.000Z
C I S 4 6 0 3 – P R O J E C T M A N A G E M E N T
H I G H E R C O L L E G E S O F T E C H N O L O G Y ( H C T )H C T
D E C E M B E R 2 0 2 4
C I S 2 3 0 3 – S Y S T E M A N A L Y S I S A N D D E S I G N
M A R C H 2 0 2 4

Languages

Arabic · Native

English · Intermediate